Refund policy

This Refund Policy applies to all purchases made through johnnyTCG.

1. Final Sale Items

  • All products opened during a live rip are final sale and non-refundable.

  • Once a product has been opened (ripped), it is considered used and ineligible for refunds, returns, exchanges, or cancellations for any reason.

  • Refunds will not be issued based on pull results, card value, luck, or personal dissatisfaction.

2. Unopened & Sealed Products

  • Refunds are only available for unopened and sealed products.

  • To qualify for a refund, the product must remain sealed and in its original condition.

  • Refund requests must be submitted within 7 days of delivery.

  • Approved refunds require the item to be returned at the customer’s expense unless otherwise stated.

3. Non-Refundable Costs

  • Original shipping charges are non-refundable.

  • Return shipping costs are the responsibility of the customer.

  • Any promotional items included with an order must be returned for a refund to be processed.

4. Damaged, Missing, or Defective Items

  • johnnyTCG is not responsible for manufacturer defects or minor factory imperfections common to trading cards.

  • Damage caused during shipping must be addressed with the shipping carrier.

  • Claims for missing items must be submitted within 48 hours of delivery confirmation.

5. Chargebacks & Payment Disputes

  • Initiating a chargeback for an order that was opened on stream violates this Refund Policy.

  • johnnyTCG reserves the right to dispute chargebacks using order records, stream footage, and delivery confirmation.

  • Customers who submit unauthorized or fraudulent chargebacks may be permanently restricted from future purchases.

6. Policy Acceptance & Changes

  • By completing a purchase, the customer acknowledges and agrees to this Refund Policy.

  • johnnyTCG reserves the right to update or modify this policy at any time without prior notice.

  • The version of the policy in effect at the time of purchase shall apply.